Last updated: April 2026
At F-stonehub, we take your privacy seriously. This policy describes how we collect, use, store, and protect your personal information.
1. Information We Collect
We collect information you provide directly to us when you:
- Create an account (name, email, phone number)
- Place an order (shipping address, payment details)
- Contact our support team
- Subscribe to our newsletter
- Participate in referral or loyalty programs
We also automatically collect certain information when you visit our platform, including IP address, browser type, device information, and browsing patterns through cookies and similar technologies.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Manage your account and wallet
- Send order confirmations, shipping updates, and receipts
- Provide customer support
- Send marketing communications (with your consent)
- Improve our platform and services
- Detect and prevent fraud
- Comply with legal obligations
3. Information Sharing
We do not sell your personal information. We share your data only with:
- Payment Processors — To process your payments securely
- Shipping Partners — To deliver your orders
- Analytics Providers — To improve our services (Google Analytics)
- Law Enforcement — When required by law or to protect our legal rights
4. Data Security
We implement industry-standard security measures including:
- SSL/TLS encryption for all data in transit
- Encrypted storage for sensitive data
- Two-factor authentication option for accounts
- Regular security audits and updates
- Access controls limiting who can view your data
5. Your Rights
You have the right to:
- Access — Request a copy of your personal data
- Correction — Update or correct inaccurate information
- Deletion — Request deletion of your account and personal data
- Opt-out — Unsubscribe from marketing communications at any time
- Data Portability — Request your data in a machine-readable format
6. Cookies
We use cookies to maintain your session, remember your preferences, and analyze platform usage. You can control cookie settings through your browser. Disabling cookies may affect some features of the platform.
7. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services and comply with legal obligations. Order data is retained for a minimum of 6 years for accounting purposes. You may request deletion of your account at any time.
8. Children's Privacy
Our platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us.
9. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any significant changes via email or platform notification. We encourage you to review this policy periodically.
10. Contact Us
If you have questions about this privacy policy or our data practices, please contact us through our contact page or email us directly.